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Something didn’t work out? Don’t sweat it. We get it! 

Warranty

• All Jenny Lemons products are backed by a 90-day warranty. Please email orders@jennylemons.com with a picture and brief description of any issues. We’ll be more than happy to get you a replacement. We welcome feedback and are always working with our manufacturers and production team to make the best products possible. 

Online Returns

• We understand that sometimes buying online can be a roll of the dice. If something you ordered didn’t work out, we are happy to accept returns of unworn, undamaged or defective items within 14 days of your order’s arrival. All packing must be intact and all tags must be attached.
• Online purchases can be returned for store credit or original payment only.
• Unfortunately, we cannot offer exchanges online – However, customers can easily return and purchase new items in one transaction all through our returns portal. This ensures that you can get any available stock before it sells out.
• Discounted or Final Sale items are non-returnable.
• We are a small, but dedicated team. Please allow up to 5 business days to process your return once it has been received. 

Begin a Return

• Click HERE to enter our return portal and get started.

International Returns

• International returns may be submitted for store credit only. At this time, we do not cover return shipping labels for international shipping.

Still have questions

• We’re here for you. Email: orders@jennylemons.com

✹ Avoid Moisture: Keep hair clips dry and avoid storing them in humid places like bathrooms. Moisture can rust the spring, so dry it off immediately if it gets wet.

✹ Handle with Care: Your handmade, hand-painted hair accessory is durable but should be treated gently. Regularly check the spring and pin to ensure they're in place, and push the spring back if it starts to come out.

✹ Protect from Heat: Shield your accessory from prolonged sun and heat exposure to prevent warping and discoloration.